TERMS & CONDITIONS

Reservation Agreement

• Please note that all reservations are non-refundable. Vouchers are not provided to customers who have not canceled their reservations at least 48 hours in advance, leave with another company at the airport, or fail to show up at their designated meeting location. Vouchers are not refunds.
• For DFW airport pickups, the chauffeur will meet the passenger at the designated curbside pickup location. Please call or text the chauffeur to inform them of the door number where you are located.
• If you would like baggage-area meet and greet service, an additional meet and greet fee will apply.
• Clients should turn on their cell phones upon arrival and call 800-631-8750 for questions or concerns.
• The chauffeur will wait up to 30 minutes for domestic arrivals and up to 45 minutes for international arrivals free of charge. The chauffeur will monitor the flight for delays or early arrivals.
• Any additional waiting time beyond the complimentary waiting period will be charged at an hourly rate of $69 per hour.
• A 20% gratuity will be added to all reservations. For online reservations or verbal agreements to prepay a pickup over the phone, the 20% gratuity will be included in the charge.
• We do not offer Uber or Lyft pricing. Our company's services and pricing are different from other transportation companies.

Cancellation Policy

• Cancellations require at least 48 hours' notice by phone in order to qualify for a voucher. Email cancellations are not valid.
• Reservations canceled at least 48 hours before the scheduled pickup time will receive a voucher and a code that may be used toward a future reservation.
• Vouchers are not the same as refunds and cannot be exchanged for cash.
• Large reservations or reservations for 6 or more passengers are non-refundable and non-changeable.
• Late cancellations and no-shows will be charged the full fare.

Payment & Additional Charges

• For pickups more than 100 miles away, cash may not be accepted. Only credit cards, Zelle, or electronic payments will be accepted in these cases, along with a copy of a photo ID.
• Reservations may be made and paid for without signatures.
• All rates quoted for services provided by DFW Limo Service are estimates only. Final charges assessed upon completion of service will be based on the actual services provided.
• Prices are subject to change due to weather, road conditions, traffic, or other circumstances without notice.
• For severe weather conditions, prices are subject to change without notice.

Liability & Vehicle Policies

• DFW Limo Service is not responsible for any loss resulting from service delays or termination due to mechanical breakdowns. The company does not provide loss-claim insurance for service interruptions. Customers are responsible for obtaining their own trip interruption insurance.
• DFW Limo Service is not liable for delays, interruptions, or damages caused by acts of God, strikes, riots, authorities of law, public enemies, state of war, quarantine, inclement weather, hazardous road conditions, accidents, breakdowns, or any other condition beyond the company's control.
• The client assumes full financial responsibility for any damage to the vehicle caused during the duration of service by the client or any member of their party.
• A fee of $700.00 and up to the actual cost may be charged for each carpet or seat burn.
• A sanitation fee of $225.00 may apply when additional cleaning is required.
• Alcohol consumption and drug use in the vehicles are prohibited by law. Any fines resulting from such activity will be the responsibility of the customer.
• The chauffeur has the right to terminate the trip without a refund if there is blatant or inappropriate conduct by the client or members of their party.
• It is illegal to stand through the sunroof. Smoking is not permitted in our vehicles.
• DFW Limo Service is not responsible for personal property left in the vehicle.
• DFW Limo Service reserves the right to assess a minimum fee of $200.00 for any necessary cleaning and/or damage to the vehicle beyond normal wear and tear.

Schedule & Service Conditions

• DFW Limo Service will make every reasonable effort to maintain the schedule submitted by its customers; however, scheduled pickup and drop-off times are not guaranteed.
• The company is not liable for delays in service, interruptions, or damages resulting from conditions beyond its reasonable control.
• The same terms and conditions apply to all phone reservations and online reservations.